Crocodile-Texture Stainless Steel Dog Tag Necklace| KINGKA

Orders are processed and shipped within 24 hours of order receipt or credit card approval on weekdays, excluding holidays.

If you do not receive an order shipment notification and it has been more than 48 hours, please contact our customer service team and email info@kingkajewelry.com for assistance.

Please make certain when entering your order Bill To and Ship To information, you include the current BILL TO ADDRESS in order to VERIFY, AUTHORIZE, and PROCESS your order.

General shipping time : 15-20 days.

Expedited Shipping time : 5-10 days

Here is the check order tracking website: https://www.17track.net/en

Returns 
Our policy lasts 30 days after you received your goods. If 30 days have gone after the receipt of the goods and no request was made, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Regarding that the goods have been damaged after receipt, we have no reason to return the goods, and the seller shall bear the freight; if the improper operation of the buyer is damaged, we will not accept the return.

Regarding the receipt of the goods, you feel dissatisfied, not what you want, we accept 30 days of no reason to return the goods, but the shipping costs need to be paid by the buyer, we will confirm the full refund immediately after receiving the goods.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your refunds were approved then we will make the refunds to you. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kingkajewelry.com.

Sale items 
Unfortunately Clearance items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kingkajewelry.com and send your item to:

Room 1808, 18F,GuangLian Building No.750,Dongfeng Dong Road, YueXiu Dist. Guangzhou, 510080 Guangdong, China 
Name: KINGKA 
Phone Number: +86 13536182896

Shipping 
To return your product, you should mail your product to:

Room 1808, 18F,GuangLian Building No.750,Dongfeng Dong Road, YueXiu Dist. Guangzhou, 510080 Guangdong, China 
Name: KINGKA 
Phone Number: +86 13536182896

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.